Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:

• Account Information: Name, email address, password (encrypted)
• Usage Data: Search queries, products viewed, features used
• Payment Information: Billing details processed securely via Stripe (we do not store card numbers)
• Technical Data: IP address, browser type, device information, cookies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your subscription
• Send you service-related communications
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to enhance the platform

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our platform (e.g., Stripe for payments, cloud hosting providers)
• Legal Requirements: When required by law or to protect our rights
• With your consent

4. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, secure password hashing, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at support@winlytai.com.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: support@winlytai.com